Information we collect: When you initiate a purchase we collect your email address, wallet address, selected fiat/crypto amounts, order timestamps and status events. We also collect standard log information such as IP address, device type and browser version for security and fraud prevention.

How we use your information: We use your data to create and update your order, send receipts and status notifications, provide customer support, detect and prevent fraud or abuse, comply with legal obligations, and improve our service. We do not sell or share your personal information for marketing purposes.

Data retention: We retain your order records and associated log data for as long as legally required to comply with tax, accounting and regulatory obligations. After this period, data is securely deleted or anonymised. We do not store identity verification documents or payment card information.

Third parties & transfers: We rely on trusted partners to operate AurumTrade. These include our on‑ramp partner (for KYC and payment processing), hosting providers, analytics providers and customer support tools. Your data may be processed in jurisdictions outside your country of residence. We ensure our vendors provide appropriate safeguards to protect your information.

Security measures: We use industry‑standard security practices to protect your data, including encryption in transit and at rest, access controls and regular security reviews. However, no method of transmission over the internet is completely secure. Please contact us immediately if you suspect unauthorised access to your account.

Your rights: Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data. To exercise these rights, please email us atsupport@aurumtrade.tech. We will respond within a reasonable time.

Contact: If you have questions or concerns about this policy, please reach out to us atsupport@aurumtrade.tech. You may also contact the privacy regulator in your jurisdiction.